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Privacy policy

Privacy policy

Principle and scope

This data protection information relates to the processing of personal data in connection with visits to the websites at www.ttn.ch and www.keybot.com. In order to be able to use our websites and the associated online services or online applications (collectively referred to as Services), we process your personal data (hereinafter also referred to as 'Data'). Please note that this privacy information does not apply to websites of other providers to which our website may be linked.
Personal data refers to information relating to an identified or identifiable natural person. Certain categories of particularly sensitive personal data, such as health data, are specially protected by specific legal provisions. The term processing covers all operations relating to your data, including collection, storage, use, disclosure, archiving or deletion. When processing data, we comply with the Swiss Federal Data Protection Act (DSG), the corresponding Implementing Ordinance (DSGV) and other applicable data protection laws (e.g. the European General Data Protection Regulation, DSGVO), where applicable.
In the following, we would like to explain to you what data we collect, for what purpose we use it and what rights you have with regard to your data. If you transmit data to us via third parties, we assume that you are authorised to do so and that the data transmitted is correct. We therefore ask you to inform the third parties concerned of the processing of their data by us and to provide them with a copy of this privacy notice or the relevant product information. Should we draw your attention to an updated version of these documents, please also pass on these new versions.
Our employees are regularly trained in data protection issues and are subject to a duty of confidentiality. In addition, compliance with data protection regulations is monitored by our data protection department.

Responsible bodies and contact

Responsible for the processing of data described in this privacy policy is:
Extran SA - TTN Translation Network
18, bd des Philosophes
1205 Geneva
If you have any questions or concerns about the processing of your data or your data protection rights in relation to us, please contact:
Extran SA - TTN Translation Network
Data Protection Office
18, bd des Philosophes
1205 Geneva
E-mail: ttn@ttn.ch

Processed data

We attach great importance to the protection of your personal data. When you use our website and services, we primarily process the data you provide to us that is necessary for use, as well as the information we collect directly (see below).
In the course of using our website and services, we collect metadata such as information about your browser (type and version), your device type (e.g. smartphone or tablet) and your IP address. Furthermore, we collect access data, also called log data. This includes the name of the website accessed, date and time of access, amount of data transferred, notification of successful retrieval, information on the operating system and details of the last website visited.
We only store and process further personal data if you provide it to us in the course of using services and tools (e.g. contact form). Further information relevant to data protection for specific tools can be found below in this data protection declaration, if applicable.

Purpose

We will only process your data for the purposes we informed you of when we collected your data and for other purposes compatible with those purposes. You can find more information about the basis of our data processing further down in this privacy policy.

Data processing

We process your data for various purposes in connection with communication with you. This includes, in particular, answering enquiries, asserting your rights and contacting you in the event of queries. In doing so, we primarily use communication data and master data, as well as registration data relating to offers and services used by you. This data may be stored for documentation purposes, training, quality assurance and follow-up enquiries.
Furthermore, we process data for marketing purposes and to maintain the customer relationship. We may send general or personalised information about our services to our users, for example in the form of irregular contacts by email, post or telephone, as well as through other channels for which we have contact information from you. You have the option at any time to refuse such contacts or to refuse or withdraw your consent to be contacted for advertising purposes. With your consent, we can target our online offer more specifically to the needs of our users.
Furthermore, we may use your data for market research, to improve our online offer, our services and possibly for product development.
Finally, we may also store and process your data for security reasons and to control access to our website.

Log files

We mainly use data to create server log files in order to carry out statistical evaluations for the operation of the website, to ensure the security of the IT systems and to optimise the website. In doing so, we primarily use log data. The legal basis for this data processing is our legitimate interest in providing you with a secure and smooth user experience at all times. We also reserve the right to check the log data retrospectively if there are concrete indications of unlawful use.

Contact form

If you contact us via the contact form, we collect your contact data in order to process your enquiry and answer any follow-up questions. This data is transmitted in encrypted form.
If you have provided us with your email address or contacted us directly by email, we may also send you information by email that is related to the processing of your concerns and questions.
The legal basis for processing your data is based on our legitimate interest in being able to process your online enquiry efficiently and effectively. If the aim of the e-mail contact is to conclude a contract, the data processing is based on the initiation of this contractual relationship.

Chat function

When you use live chat, we process your input to respond to your enquiry. The content and purpose of the communication are determined by the message content you provide or your request.

The legal basis for processing your data is based on our legitimate interest in providing you with attractive online advice on our website.

Marketing

Your data may be used by us to occasionally inform you about news, new products, services or other services of interest to you from us and possibly our partners.
If you do not wish to consent to the use of your data for marketing purposes, you can inform us accordingly or refuse or withdraw your consent to receive marketing information.

Cookie preferences

We provide you with the option to adapt the use of cookies on our website to your needs via the Cookie Preference Center or to revoke your consent to the use of cookies. In addition, most browsers offer the option to be warned/informed when cookies are set or to prohibit cookies completely. If you would like to have a complete and up-to-date overview of all third-party accesses to your browser, specific browser plug-ins provide you with this function.
Our website or other online publications of ours may integrate third-party content, such as maps from Google Maps, fonts from Google Fonts or videos from Vimeo. As a result, your IP address will be communicated to these providers. It is possible that certain external services will only be activated after your explicit confirmation.
We integrate this external content in order to provide you with useful information or functions or to optimise your user experience. We do not process any further data. Our legitimate interest in offering you this content or function is therefore the legal basis for this data processing.
We endeavour to integrate only such external providers where your IP address is used exclusively for the delivery of the content. However, we have no influence on the possible storage and processing of your IP address by the third-party providers. For this reason, we refer you to the data protection declaration of the respective service for the data processing by the respective third-party provider. You can find further information on individual setting options relating to your privacy here.

User accounts

We may create user accounts for users on our website.

Google Analytics

We may use Google Analytics and Google Tag Manager on our website. This is a web analytics service and supporting tool provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
Google Analytics uses cookies to analyse your use of our website. The usage data generated by the service is transferred by default to servers in a Google data centre and stored there. It is possible that additional personal data will be collected via Google Analytics and Google Tag Manager and that this data will be passed on to third parties by Google if this is required by law or if third parties process the data on behalf of Google. We ourselves do not pass on any personal data to Google without your consent.
The legal basis for processing your data is based on our legitimate interest in analysing user behaviour in order to optimise our offer. Further information on Google Analytics and Google Tag Manager can be found at the following link: support.google.com/tagmanager/?hl=en#topic=3441530

IP anonymisation

We may use Google Ads on our website in conjunction with Google Conversion Tracking. This service is provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), a subsidiary of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). When you access our website via a Google ad, Google Ads places a cookie on your device. If you visit certain pages of our website, Google and we recognise from the cookie that you clicked on the ad and were redirected to the corresponding page. Each Google Ads customer receives a separate cookie, which, however, is not used for personal identification.
The information collected by the conversion cookie is used to create conversion statistics for Google Ads customers and to analyse your surfing behaviour for marketing purposes. This enables us to adapt our advertising offers to your interests. However, no personal information is transmitted with which you can be directly identified.
The legal basis for processing your data is based on our legitimate interest in better tailoring our advertising offers to our users. Further information on conversion tracking and general details on Google Ads and the Google Marketing Platform can be found at the following links:
- support.google.com/google-ads/answer/6095821?hl=en
- ads.google.com/home/
- marketingplatform.google.com/about/

Google Ads Conversion Tracking

We may integrate map material and services from Google Maps on our website. When using our website in Switzerland or the European Economic Area (EEA), the map services are provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). When using our site in another country, the services are provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). The integration of Google Maps on our websites enables us, for example, to show you an interactive map directly on our site, which makes it easier for you to geographically locate addresses published by us.
When you use Google Maps, your IP address will be communicated to Google. Google may link your data to your Google user account if you are logged in at the time. If you do not wish such an association with your Google user account, you have the option of logging out of the use of Google Maps in your Google account.
The legal basis for processing your data is based on our legitimate interest in providing you with useful information, facilitating location-based searches and automatically supplementing address data.
Further information on Google Maps can be found at the following link: blog.google/products/maps/

Google Maps

Google Remarketing

We may integrate remarketing services from Google on our site. These services are provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), a subsidiary of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
Google uses remarketing cookies to present you with interest-based advertisements when you visit our website as part of the Google advertising network. This enables you to be shown advertisements on other websites that are also connected to the Google advertising network, which are related to content that you have previously accessed on our website. If you do not wish to use Google's remarketing function, you have the option of deactivating it by making the appropriate settings on Google. We do not pass on any personal data to Google without your consent.
The legal basis for processing your data is based on our legitimate interest in better tailoring our advertising offers to our users. Further information on Google Remarketing can be found at the following link: support.google.com/google-ads/answer/2453998?hl=en

Hotjar

We may use features of the web analytics service of Hotjar Ltd (Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta) on our website to gain a better understanding of your needs and to optimise the offering and customer experience on this website.
By using Hotjar technology, we gain insights into your experience (e.g. length of use of certain content or attractiveness of links) and can optimise our offer and your user experience based on this.
To generate data on the use of our website, Hotjar uses cookies and other data points (anonymised IP address, screen size and resolution, browser details, geographical position, etc.). Hotjar generates and stores an anonymised user profile on this. If you do not want the data described to be collected and transmitted to Hotjar, you can prevent this by using a browser plugin. You can find the corresponding plugin under the following link: hotjar.com/en/legal/policies/do-not-track/.
The legal basis for processing your data is based on our legitimate interest in analysing user behaviour in order to optimise our offer. Further information on Hotjar can be found at the following link: hotjar.com/privacy

Social Media Plugins

We may integrate services from various social media on our website, which are usually recognisable by their respective company or network logos.
When using these services, your IP address will be communicated to their providers. The providers may be able to link your data to your social media user account via the IP address, provided you are logged in at that time. In addition, it is possible that your IP address is also stored by the providers when you are logged out or without a corresponding social media account.
The legal basis for processing your data is based on our legitimate interest in providing you with attractive social media-related tools on our website.

Your rights

You have the following rights in accordance with applicable data protection law You have the following rights in accordance with applicable data protection law and subject to certain conditions:
- Right of access: you can request information from us about whether we are processing your personal data and, if so, what that data is.
- Right to rectification: - You can ask us to correct incorrect data or complete incomplete data.
- Right to erasure: You can request that we erase your data. However, please note that certain legal requirements or legitimate interests may limit our obligation to delete.
- Right to data portability: - Under certain conditions, you can request that we provide you with the data you have provided in a structured, common and machine-readable format.
- Right to withdraw consent: - If the data processing is based on your consent, you can withdraw this consent at any time. Please note that the revocation does not affect the lawfulness of the data processing carried out until the revocation.
- Right to object: - Under certain circumstances, you have the right to object to the processing of your data, in particular for direct marketing or legitimate interest purposes.
- Right to complain: - If you do not agree with our handling of your data, you have the right to contact our data protection officers or the competent data protection supervisory authority at edoeb.admin.ch.
Please note that these rights are subject to legal requirements and that exceptions and limitations may apply. To exercise your rights, you may contact us in writing or by e-mail at the address below.
Extran SA - TTN Translation Network
Data Protection Office
18, bd des Philosophes
1205 Geneva
E-mail: ttn@ttn.ch

SSL

Due to the technical structure of the internet as an open network, a secure transmission of your data cannot be guaranteed in all cases. When you send your personal data to us, you always do so at your own risk.
To ensure the protection of your transmitted data, we use encryption mechanisms in accordance with the current security standards (Transport Layer Security, TLS). TLS is a protocol for secure data transmission on the Internet and is supported by most browsers. It uses the public key method, in which data is encrypted with a publicly accessible key and can only be decrypted again with a specific private key. Most browsers indicate whether a connection is secure by means of a key symbol or padlock.
We take various technical and organisational security precautions to ensure the protection of your data within our system. Nevertheless, we would like to point out that despite these measures, there is a risk of data loss, unauthorised access to or manipulation of data by third parties. Please also note that certain network sections and your computer are outside our controllable security area. As a user, you are responsible for informing yourself of any necessary security precautions and for taking the necessary measures within your sphere of influence. Any liability on our part for damages incurred by you as a result of data loss or manipulation is fundamentally excluded.

Retention of data

We only store your data for as long as it is necessary for the purposes stated by us or as we are legally or contractually obliged to do. Data that is no longer necessary for the stated purposes will be deleted by us as part of our regular data maintenance or alternatively anonymised.

Update

This data protection information is not part of the contract and can be amended by us at any time. The version published here shall apply in each case.

Last updated on 29 August, 2023